Privacy Policy

1. Introduction

Welcome to The Mercury Party House ("we", "our", or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us to book our event venue services.

By using our website or submitting any enquiry or booking form, you agree to the practices described in this Privacy Policy. Please read this document carefully. If you do not agree with the terms herein, please refrain from using our services.

2. Information We Collect

We collect only the information necessary to provide you with our services and respond to your enquiries. The information we may collect includes:

• Full Name — to address you personally and process your booking.
• Phone Number — to contact you regarding your enquiry, booking confirmation, or updates via call or WhatsApp.
• Email Address — to send booking confirmations, invoices, or event-related communication.
• Event Details — including event type, preferred date, number of guests, and any special requirements.
• Device & Browser Data — basic technical data such as IP address, browser type, and pages visited, collected automatically when you visit our website.

We do not collect sensitive personal information such as financial details, government-issued ID numbers, or payment card data through this website.

3. How We Use Your Information

The information you provide is used solely to serve you better. Specifically, we use your data to:

• Process and confirm venue bookings and event reservations.
• Contact you via phone call or WhatsApp to discuss your event requirements.
• Send booking confirmation, event details, and important updates via email or message.
• Respond to your enquiries, questions, and service requests promptly.
• Send occasional promotional offers or updates (only with your consent; you may opt out at any time).
• Improve our website experience and service quality based on usage patterns.

4. Data Protection

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure storage of all submitted form data.
• Restricted access to personal information — only authorised personnel may access it.
• Regular review of our data collection, storage, and processing practices.

While we take every reasonable precaution to protect your data, please be aware that no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of information transmitted via the internet.

5. Sharing of Your Information

We respect your privacy. We do not sell, trade, rent, or otherwise share your personal information with third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

• Service Partners — trusted vendors such as caterers, decorators, or photographers involved in fulfilling your event, and only to the extent necessary.
• Legal Compliance — if required by law, court order, or government authority.
• Business Transfer — in the event of a merger or acquisition, your data may be transferred to the new entity under the same privacy obligations.

6. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings across visits.
• Understand how visitors interact with our website (analytics).
• Improve website performance and content relevance.

You can control or disable cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of certain parts of our website. We do not use cookies to collect personally identifiable information without your knowledge.

7. User Consent

By submitting any form on our website, you explicitly consent to:

• The collection and processing of your personal data as described in this policy.
• Being contacted by our team via phone, WhatsApp, or email regarding your enquiry or booking.
• Receiving service-related communications from The Mercury Party House.

You may withdraw your consent at any time by contacting us at the details provided below. Upon withdrawal, we will cease processing your data for the purposes you have withdrawn consent for, subject to any legal obligations we may have.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has submitted personal information through our website, please contact us immediately and we will take steps to delete such information.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us: